Privacy Policy — ace 356
Your privacy matters to us. This Privacy Policy explains exactly what personal data ace 356 collects from registered players and site visitors in Bangladesh, how that data is used, how long it is retained, and what rights you have over your information. We are committed to handling all personal data with transparency, care, and the highest standard of security.
How ace 356 Protects Your Privacy
SSL Encryption
All data transmitted between your device and ace 356 servers is protected by industry-standard 256-bit SSL encryption. This ensures that your personal information, login credentials, and payment details are never exposed in transit — whether you are connecting via mobile data or a home Wi-Fi network in Dhaka, Chittagong, or anywhere else in Bangladesh.
Secure Data Storage
Personal data collected by ace 356 is stored on secured, access-controlled servers. Access to player data is strictly limited to authorised personnel who require that information to perform their specific operational role. No unauthorised employee may query, export, or share player records outside of the approved data handling procedures.
You Control Your Data
Registered players on ace 356 have the right to access, correct, and in certain circumstances request the deletion of their personal data. To exercise any of these rights, contact the support team at [email protected]. We will acknowledge data requests within 3 business days and aim to resolve them within 30 days.
No Unnecessary Data Sale
ace 356 does not sell your personal data to third-party advertisers, data brokers, or marketing agencies. Data is shared with third parties only where strictly necessary to deliver the platform's services — for example, sharing payment details with bKash or Nagad to process a transaction — and never for commercial purposes unrelated to your use of ace 356.
Transparent Cookie Use
ace 356 uses cookies and similar tracking technologies solely to improve platform functionality, maintain session state, conduct fraud prevention analysis, and gather anonymised usage statistics. We do not use third-party advertising cookies. You can manage your browser's cookie preferences at any time via your browser settings, though disabling essential cookies may affect platform performance.
Formal English Policy
This Privacy Policy is written in plain, formal English and is the only authoritative version of this document. ace 356 does not publish binding privacy statements in any other language. If you require clarification of any term or clause in this policy, please contact our support team who will respond in English during operating hours (9:00 AM to 1:00 AM BST).
Information We Collect
ace 356 collects personal data from you in two ways: information you provide directly when registering and using the platform, and information collected automatically as you interact with the website and its services. The following table summarises the categories of data we collect, the source of each category, and the primary reason for its collection.
| Data Category | Examples | Source | Purpose |
|---|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number, passport number | Provided by you at registration or during KYC verification | Age verification, KYC compliance, fraud prevention |
| Contact Data | Email address, mobile number, residential address in Bangladesh | Provided by you at registration | Account communications, support, responsible gaming alerts |
| Financial Data | bKash number, Nagad number, bank account details, transaction history | Provided by you when making deposits or withdrawal requests | Payment processing, anti-money laundering screening |
| Gaming Activity Data | Bets placed, games played, session duration, win/loss records | Generated automatically during platform use | Account management, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser version, operating system, device fingerprint | Collected automatically via server logs and cookies | Security, fraud detection, duplicate account prevention |
| Communications Data | Live chat transcripts, support email exchanges, complaint records | Generated during player-support interactions | Customer service quality, dispute resolution, regulatory compliance |
ace 356 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where a player voluntarily discloses such information in the context of a responsible gaming or support interaction. Any such information disclosed in that context is handled with the strictest confidentiality and used solely to provide appropriate support.
Children's Privacy
ace 356 is strictly an adults-only platform. We do not knowingly collect personal data from any individual under the age of 18. If we become aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on ace 356, please notify us immediately at [email protected]. 18+
How We Use Your Data
ace 356 processes your personal data only for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected. The following outlines every purpose for which your data may be processed and the legal basis on which that processing rests:
- Account Creation and Management: We use your identity and contact data to create and maintain your player account on ace 356, verify your identity, and enable you to log in securely. This processing is necessary for the performance of the service contract between you and ace 356.
- Payment Processing: Your financial data — including your bKash or Nagad number, bank account details, and transaction records — is used to process deposits and withdrawals in BDT. This processing is necessary to fulfil your contract with ace 356 and to comply with anti-money laundering obligations.
- KYC and Regulatory Compliance: ace 356 is obligated to verify the age and identity of all registered players. Your identity documents and financial data are used to conduct mandatory Know Your Customer (KYC) checks. This processing is required by law and by our operational integrity standards.
- Fraud Prevention and Security: Technical data including IP addresses, device fingerprints, and login patterns are analysed to detect and prevent fraudulent activity, duplicate account creation, and unauthorised account access. This processing is based on our legitimate interest in maintaining a safe and fair platform for all players.
- Responsible Gaming Monitoring: We analyse gaming activity data — including session frequency, deposit patterns, and betting volume — to identify players who may be exhibiting signs of problem gambling and to provide timely responsible gaming interventions. This processing is based on our legitimate interest in promoting safe gambling practices.
- Customer Support: Communications data from your interactions with our support team is used to resolve queries, process complaints, and improve the quality of our customer service. Support records are retained for a period of 5 years to enable dispute resolution.
- Marketing and Promotions: Where you have opted in to marketing communications, we may use your contact data to send you information about bonuses, promotional offers, and seasonal campaigns relevant to the Bangladesh market — such as BPL cricket season promotions, Eid special offers, and Pohela Boishakh bonuses. You may opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting support.
- Platform Analytics and Improvement: Anonymised and aggregated technical and gaming activity data is used to analyse platform performance, identify technical issues, improve game offerings, and optimise the user experience for players accessing ace 356 from locations across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi.
ace 356 will never process your personal data in a manner that is inconsistent with the purposes described in this section without first notifying you and, where required, obtaining your explicit consent.
Data Sharing and Disclosure
ace 356 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, in order to operate the platform and deliver its services, we share certain categories of personal data with the following categories of third parties, under strict data processing agreements and only to the extent necessary for the specified purpose:
- Payment Service Providers: To process deposits and withdrawals, we share the minimum necessary financial data with your chosen payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, or Mastercard. These providers are independent data controllers for their own processing activities and are subject to their own privacy policies.
- Identity Verification and KYC Partners: To perform mandatory age and identity verification, we may share identity and document data with specialist KYC service providers. These providers process data solely on our behalf and under our instruction, and are contractually prohibited from using the data for any other purpose.
- Gaming Content Providers: To deliver live casino, slots, and sports betting services, certain gameplay data may be shared with our licensed game studio partners — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi — for the purpose of game delivery, result determination, and dispute resolution. These providers receive only the data necessary to fulfil their specific function.
- Fraud Prevention and Security Services: Technical data including IP addresses and device identifiers may be shared with specialist fraud detection and cybersecurity service providers who help us maintain the integrity of the platform and protect players from account takeover attempts.
- Legal and Regulatory Authorities: ace 356 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts where we receive a lawful request or where disclosure is necessary to prevent, detect, or prosecute criminal activity including fraud, money laundering, or match-fixing. Such disclosures are made only to the extent required by law and are logged internally for audit purposes.
- Business Successors: In the event that ace 356 undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer via the email address on your account, and the acquiring entity will be bound by the terms of this Privacy Policy or will notify you of any material changes to the data processing arrangements.
International Data Transfers
Some of ace 356's service providers and game studio partners operate servers located outside Bangladesh. Where personal data is transferred internationally, ace 356 ensures that appropriate safeguards are in place — including contractual data protection clauses — to ensure your data receives the same level of protection as it does under this Privacy Policy, regardless of where it is processed.
Cookies and Tracking Technologies
ace 356 uses cookies and similar technologies — including local storage, session storage, and pixel tags — to enable core platform functionality, maintain your login session, prevent fraud, and gather anonymised analytics on how players interact with the site. Cookies are small text files stored on your device by your web browser when you visit ace-356.com.
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Essential Cookies | Maintain your login session, enable secure navigation between pages, prevent cross-site request forgery | Session / up to 24 hours | No — disabling these will break core platform functionality |
| Functional Cookies | Remember your language preference, game lobby layout, and display settings | Up to 90 days | Yes — disabling may reset your preferences on each visit |
| Analytics Cookies | Collect anonymised data on page visits, navigation paths, and feature usage to improve platform performance | Up to 12 months | Yes — disabling does not affect platform functionality |
| Security Cookies | Detect and prevent fraudulent activity, identify duplicate accounts, flag suspicious login patterns | Up to 30 days | No — these are necessary for platform security and fair play |
ace 356 does not use third-party advertising cookies or retargeting pixels. You will not see ace 356 advertisements following you across other websites as a result of cookies placed by this platform.
You can manage or delete cookies at any time through your browser's settings. The process varies by browser — please refer to your browser's help documentation for guidance. Note that disabling essential or security cookies may result in reduced functionality or your inability to log in to your ace 356 account.
Data Retention
ace 356 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and operational obligations. The following retention periods apply to the main categories of personal data held by ace 356:
- Active Account Data (Identity, Contact, Financial): Retained for the duration of the account's active status, plus a minimum of 5 years following account closure. This retention period is required to comply with anti-money laundering record-keeping obligations and to enable dispute resolution.
- Gaming Activity Data: Retained for a minimum of 5 years from the date of each session or transaction. This data may be required for regulatory audits, responsible gaming assessments, or the resolution of betting disputes.
- KYC and Identity Verification Documents: Retained for a minimum of 5 years from the date of verification or the date of account closure, whichever is later. Original document images are stored in an encrypted format accessible only to the compliance team.
- Customer Support and Communications Records: Retained for 5 years from the date of each interaction. This period ensures that all relevant context is available should a dispute be escalated at a later stage.
- Marketing Preferences and Opt-In Records: Retained for the duration of the account's active status. If you opt out of marketing communications, the record of your opt-out is retained indefinitely to ensure we do not inadvertently contact you again.
- Technical and Security Logs: IP address logs, login records, and device data are retained for up to 12 months for security analysis purposes and then permanently deleted or anonymised.
When the relevant retention period expires, personal data is securely deleted or permanently anonymised so that it can no longer be associated with any individual. Anonymised, aggregated data may be retained indefinitely for statistical analysis and platform improvement purposes.
Data Security
ace 356 takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:
- 256-bit SSL/TLS Encryption: All data transmitted between your browser or app and ace 356's servers is encrypted using industry-standard TLS 1.2 or higher. You can verify that your connection is secure by checking for the padlock icon in your browser's address bar when visiting ace-356.com.
- Access Controls: Access to player data within ace 356's internal systems is restricted on a strict need-to-know basis. Each member of staff is granted access only to the specific data categories required to perform their designated role. All internal data access is logged and subject to periodic audit.
- Password Hashing: Player account passwords are never stored in plain text. All passwords are hashed using a strong, salted cryptographic algorithm. Even in the unlikely event of an unauthorised system access, stored password hashes cannot be reversed to obtain the original password.
- Fraud Detection Systems: Real-time automated monitoring systems analyse login patterns, transaction activity, and device data to flag and investigate suspicious account behaviour. Accounts flagged by the fraud detection system are subject to temporary suspension pending manual review by the compliance team.
- Data Breach Response: In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, ace 356 will notify all affected registered players via email within 72 hours of becoming aware of the breach, and will take all reasonable steps to contain and mitigate the impact.
Your Responsibility
While ace 356 takes extensive measures to protect your data on its systems, the security of your account also depends on the strength and confidentiality of your login credentials. You are responsible for keeping your password secure, not sharing your account details with any third party, and logging out of your account when using a shared or public device. ace 356 will never ask you for your password via email, live chat, or any other communication channel.
Your Privacy Rights
As a registered player on ace 356, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 3 business days and aim to fulfil it within 30 days of receipt.
- Right of Access: You have the right to request a copy of all personal data that ace 356 holds about you. We will provide this in a structured, commonly used format. Note that certain data may be withheld where disclosure would compromise the security of our fraud detection systems or the privacy of other individuals.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain account details directly from within your account settings; for changes to identity or KYC data, please contact support.
- Right to Erasure: You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw your consent and there is no overriding legal basis for continued processing. Note that we may be required to retain certain data for legal or regulatory compliance purposes even following a deletion request.
- Right to Restrict Processing: You have the right to request that we temporarily suspend the processing of your personal data — for example, while you contest the accuracy of data we hold, or while a deletion request is being considered.
- Right to Data Portability: Where processing is based on your consent or on a contract with you, and is carried out by automated means, you have the right to receive your personal data in a machine-readable format and to transmit it to another service provider.
- Right to Object to Marketing: You have the absolute right to object to the processing of your personal data for direct marketing purposes at any time. You can opt out of marketing emails by clicking the unsubscribe link in any marketing communication, or by contacting support at [email protected].
- Right to Withdraw Consent: Where processing is based on your explicit consent — for example, consent to receive marketing communications — you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of any processing carried out prior to the withdrawal.
Policy Updates and Contact
ace 356 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. The date of the most recent revision is displayed at the top of this document and in the information bar above.
Where changes to this Privacy Policy are material — meaning they significantly affect how we collect, use, or share your personal data, or affect your rights — we will notify registered players via the email address associated with their account at least 14 days before the changes take effect. For minor or clarificatory amendments, the updated policy will simply be published on this page with the revised effective date.
We encourage all registered players to review this Privacy Policy periodically, particularly following any account-related communications from ace 356 that reference a policy update. Continued use of the ace 356 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes.
Privacy Enquiries and Data Requests
For all privacy-related enquiries, data subject access requests, or complaints relating to the handling of your personal data, please contact the ace 356 support team. Email: [email protected] — Subject line: "Privacy Rights Request". Our support team operates daily from 9:00 AM to 1:00 AM Bangladesh Standard Time (BST, UTC+6) and responds in English.
Questions About Your Privacy?
Our English-language support team is ready to help with any privacy enquiry, data access request, or account question. You can also read our full Terms & Conditions or visit the Responsible Gaming page for additional guidance.